Throw Out Numerical Quotas!

A few weeks ago, you may have read my Weekly Chat on the topic of efficiency. It is a “hot button” for me because I continue to meet leaders who truly believe that work standards increase efficiency.  In reality, work standards and numerical quotas may be the biggest culprits that impede overall quality and effectiveness. … Read more

Do Not Look at Efficiency in a Vacuum!

The business dictionary defines efficiency as: “The comparison of what is actually produced or performed with what can be achieved with the same consumption of resources (money, time, labor, etc.).” In today’s fast-paced volatile economy, what organization would not be concerned about efficiency? However, too many companies use efficiency as the driving force to do … Read more