We are living through a “quiet” turning point in the workplace. On the surface, organizations appear more advanced than ever—smarter strategies, faster systems, more sophisticated metrics. Yet beneath that progress, something essential has been slipping away. Across the globe, only a small fraction of people say they are truly engaged in their work. Many are … Read more
Minnie finally received her star on the Hollywood Walk of Fame today. After 90 years, since making her debut in Steamboat Willie, it’s proof that long-term dreams can come true! Look for the star in front of the El Capitan Theatre, a perfect spot to celebrate Minnie because The Walt Disney Company operates this … Read more
The Disney Way Keynote for Indiana University of Pennsylvania
DISNEY WAY UPDATE Volume I, Issue I, 08/18/17 Story, Values and Code of Conduct Approved by Board On August 14, 2017, the Township Board unanimously approved the Story, Values, and Codes of Conduct for Grand Haven Charter Township that were developed by Township employees. Thank you to Stacey Fedewa, Tom Gerencer, and Andrea Sandoval … Read more
Especially in these trying “hurricane days”, safety is the #1 priority at Disney; therefore, Walt Disney World’s attractions will be closed until at least Monday. Offering your customers the best product or service means establishing certain values as Walt Disney did and also having the good sense to recognize when the situation dictates that one … Read more
In 2000, e-commerce retail sales were less than $5 billion and department stores sales were nearly $60 billion; a mere 16 years later, e-commerce sales are over $100 billion and department store sales are less than $40 billion! Excursions to the local shopping mall with friends and family might soon be a thing of the … Read more
You may be aware of the recent events that have led to the damaged reputation of United Airlines. The story was told: United had to randomly select four passengers to alter their travel plans to make room for four United employees. A video of police officers dragging a passenger from the plane went viral. United … Read more
In the Words of Rebecca Fleury, City Manager, Battle Creek, Michigan “The City of Battle Creek began The Disney Way Customer-Centric program in August 2016 and finished in January 2017 with 500 of our 519 employees completing the three-day sessions. Feedback from the groups has been overwhelmingly positive and I can honestly say it has changed … Read more
In the words of Kayla Barber-Perrotta, The Disney Way Customer-Service Champion/Management Analyst: “Prior to sending our employees through “Disney Way” training, morale was low amongst Royal Oak employees. Many had experienced the cut-backs and increasing workload brought about by the recession, and were frustrated by a lack of time, resources, and general hope. Since the “Disney … Read more